Privacy Policy

Last updated: July 2026

MedGlobal Network ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA"). This policy explains how we collect, use, disclose and safeguard your personal data when you visit www.medglobalnet.com or use our services.

Personal data we collect

We may collect the following personal data when you contact us, submit an enquiry form, or engage our services:

  • Identity and contact information — name, email address, phone number, nationality and country of residence.

  • Enquiry details — the screening packages, providers or medical services you are interested in.

  • Health-related information you choose to share with us so we can recommend suitable providers(for example, age, screening history, or areas of health concern).

  • Technical data collected automatically by our website platform, such as IP address, browser type and pages visited (see Cookies below).

We ask that you share only the health information necessary for us to assist you. We do not require, and ask you not to send us, detailed medical records unless specifically requested for an arrangement you have asked us to make.

How we use your personal data

We collect, use and disclose your personal data for the following purposes:

  • Responding to your enquiries and providing recommendations on health screening and medical services.

  • Making appointments and referrals on your behalf with clinics, hospitals, laboratories and screening providers.

  • Coordinating follow-up, billing and administrative matters relating to services you have requested.

  • Sending you service updates or, with your consent, information about health screening promotions. You may opt out at any time.

  • Complying with applicable laws, regulations and requests from authorities

Consent

By submitting your personal data to us through this website, by email or by messaging platforms, you consent to our collection, use and disclosure of that data for the purposes above. Where you provide personal data of another person (for example, a family member), you confirm that you have obtained their consent to do so. You may withdraw your consent at any time by contacting our Data Protection Officer (see below); we will explain the likely consequences of withdrawal, such as being unable to continue arranging services for you.

Protection and retention

We use reasonable administrative and technical safeguards to protect personal data in our possession against unauthorised access, use or disclosure. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, after which it is securely deleted or anonymised.

Accuracy, access and correction

We rely on you to provide accurate and complete information. You may request access to, or correction of, the personal data we hold about you by contacting our Data Protection Officer. We will respond within a reasonable time and may charge a reasonable fee for access requests as permitted under the PDPA.

Cookies and website analytics

Our website is hosted on Squarespace, which uses cookies and similar technologies for site functionality and analytics. You can manage cookies through your browser settings; disabling cookies may affect parts of the site.

Third-party links

Our website may contain links to third-party websites, including healthcare providers. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Important note on our role

MedGlobal Network is a referral and concierge service. We are not a medical clinic and do not provide medical advice, diagnosis or treatment. Clinical services are provided by the licensed healthcare providers we refer you to, who are separately responsible for the personal data and medical records they hold about you.

Contact / Data Protection Officer

If you have questions about this policy, or wish to withdraw consent, request access or correction, or make a complaint, please contact our Data Protection Officer, Diana Lau, at: mgn@medglobalnet.com . We will endeavour to respond promptly. You may also contact the Personal Data ProtectionCommission (PDPC) of Singapore if your concern is not resolved.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the "Last updated" date above.